Posts Tagged ‘Gartner’

greening your IT

March 31st, 2010

All the IT infrastructures on this world are responsible for 2% of ┬áthe co2 output of this worlds societies. Which is equal to the co2 output of 50 million cars. [1] So in my opinion every company and every government agency should try to minimize the energy consumption of their IT infrastructures.┬áBut this isn’t easy… » Read more: greening your IT

Unified Communication – Am I (then) always + in every way reachable…?

July 12th, 2009

[For the german/original version - please click here.]

Unified Communication (UC) was announced by Gartner as the 2009 strategic IT topic. [1] [2] But one could say,”Whats the interest of Gartner + IDC’s of this world, I’m the one who determines what my users can + can not use!” or one prepares oneself – The various forms of communication methods should be unified and controlled for all – IT infrastructure administrators + users.

Controlling the type of communication – that’s what UC is actually about. The user should not through an additional push channel, such as Instant Messaging, waste work time rather it shall control who can reach him @ what time + in which preferred way.

“I decide which medium of communication I use, so that I am not bound/restricted by any device, location or time.” That’s how the young working web 2.0 generation thinks/wants due to the achievements that the youth has managed, they are able to choose their potential future employer based on the companies IT infrastructure… [3]

OK, what does that mean for the administrator/CIO? How can I steer the use of communication channels to make it the easiest method for the user?
Ask yourself the following questions:

  • Which communication methods are implemented in my IT infrastructure today? (This includes unmanaged clients like user-installed Skype-clients…)
  • Do communication methods exist that my users are not able to use? (for example web-conferencing, video-conferencing, audio-conferencing, instant messaging, blogs + wikis)
  • In my IT infrastructure can everyone communicate with erveryone through every channel?
  • Is there more than one directory service in my IT infrastructure? (If yes, are they automatically synchronized?)
  • Is there a presence server in my infrastructure? (If no, which arguments speak for or against it?)
  • Do communication channels exist in my infrastructure, that aren’t used so far? (for example personal fax)

After you have answered these questions you should listen more carefully to your users + executive staff – I bet you will hear in every 2nd sentence the demand for UC-solutions and collaboration plattforms.

Feel free to contact us regarding this topic!

references:
[1] http://www.tmcnet.com/channels/unified-communications/articles/43492-gartner-includes-unified-communications-list-strategic-technologies-2009.htm
[2] http://searchunifiedcommunications.techtarget.com/news/article/0,289142,sid186_gci1335787,00.html
[3] http://www.microsoft.com/mscorp/execmail/2006/06-26unifiedcomm.mspx